Bookme FAQ’s
Do I need to print out a ticket to check in with?
All that’s required to check in
for your booked activity is your name and booking reference. Your booking
confirmation email contains all the details you need to check in for your
booking. Please make sure you read your confirmation email carefully, and if
you have any questions you will be able to contact the operator directly using
the details provided in your confirmation email.
How do I review a product on Bookme?
To review a product on Bookme you must have ‘Booked, Paid, & Participated’. If you book a product through Bookme you will automatically be sent an exclusive link
after your booking date to leave a review and rating
for that product. If you haven’t received this email please check your junk
mail folder before notifying us at info@bookme.co.nz
I’m having trouble making my booking/ proceeding to
checkout?
If you are having trouble
completing a booking this is most likely because you are using an out of date
web browser. In this case it is just a matter of updating your browser or
downloading a new web browser. If you
have an AVG toolbar installed this will also disrupt correct function of the Bookme website, using a different web browser or different computer
without the AVG toolbar installed will allow smooth functioning and completion
your booking.
We recommend downloading up to
date versions of either Firefox or Google Crome
for the best Bookme experience.
I have made a booking but haven’t received a booking
confirmation email?
If you haven’t received your
booking confirmation email, please make sure you check your junk-mail folder.
Failing this please contact us and we will reissue you with a confirmation.
My activity was cancelled due to the weather – how do
I get a refund?
If your booked activity was
cancelled by the operator due to weather or for some other reason, and you have
been unable to arrange to reschedule at another time you will be due a refund.
To process a refund you need to email the details including your booking
reference to info@bookme.co.nz - we will process the refund as soon as possible.
Once we have processed a refund it can take up to 4 working days to show on
your statement.
How do I cancel a booking and can I get a refund?
The availability and costs of
cancellations, changes and refunds depend on Operators' own term, conditions
and policies. Some discounted products are strictly non refundable. When you
make a booking you agree to be bound by the relevant Operator's terms and
policies.
·
If you want to
cancel your booking you will need to contact the operator directly (the phone
number will be on your booking confirmation email) and check with them if you
are able to cancel. If authorization is given by the operator for a refund you
must then email us directly on: info@bookme.co.nz
Please explain the
reason for the refund and the person you spoke to, and include your booking
number. We can only give a refund if it has been authorized by the operator
first. We will then credit your card the refund amount and email you with
confirmation.
·
Refunds are at the
discretion of the operator and bookme.co.nz. In general (unless otherwise
stated on your booking confirmation) operators require a minimum of 48 hours
notice for any refunds to be considered.
·
In general
Cancellations made by you, the customer, within 24 hours of departure will
receive no refund.
·
bookme.co.nz receives
non-refundable payments from Operators for providing the Services. bookme.co.nz may also charge a booking fee for providing the
Services. These fees and charges will not be refunded to you if you cancel a
confirmed booking. In the event where an operator approves a refund
bookme.co.nz will refund your credit card the full value of the amount approved
by the operator less these non-refundable fees and charges.
·
Activities may be
rescheduled where the Operator grants consent. To see if your booking can be
rescheduled please contact the Operator directly using the phone number
provided on your booking confirmation.
When do new deals go live on Bookme?
Each operator has their own
login to manage availability so new deals can be made available at any time. If
you are looking for deals around specific dates and these aren’t yet showing on
the home page it can pay to check availability on forward dates for the
products you are interested in – often there are deals available that are not
yet being promoted on the home page. Otherwise you can keep track of many of
the best deals on our Facebook Page.
There aren’t enough spaces showing available for the
time we want – are we able to get more?
Availability is often limited
for activities and attractions especially during peak times. However
allocations can sometimes be increased so if you require more spaces for a
certain product at a certain time please feel free to email us at info@bookme.co.nz and we will do our best for you. Please note the best
way to ensure availability of a ‘must do’ activity so that you don’t miss out
is to book well in advance for peak times.
The activity I’m looking at booking says that toddlers
go free but how do I make a booking for my toddler?
If the product you are booking
allows for toddlers to participate for free, please just include the number of
toddlers you wish to take with you under the special requirements section of
the booking form as you proceed to checkout.
Still need to contact Bookme?
New Zealand
Email: info@bookme.co.nz
Phone:
Rotorua – Taupo – Waitomo: Ph 021 60 88 28
Christchurch – Kaikoura – Hanmer
Springs: Ph 021 245 4337
Queenstown – Southern Lakes – Fiordland: Ph 021 60 88 28
Postal Address:
12 Lordens Place,
Queenstown
9300