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Bookme ReviewAuckland Adventure Park - Down Hill LugePosted by nigel from New Zealand on 19 Jan 2019

  • nigel said... How do you make money. No wonder prices are so high across the food operations of the business. Does management allow staff to provide their thoughts as to improvement opportunities. The luge which should be the bread winner was extremely poorly managed on the day. At one stage the vertical bungee was almost keeping up with the luge for numbers of customers having a ride in a 15 minute period. Staff everywhere obviously trained in kiwi type host programmes ie all friendly helpful and knowing. But sounds like their knowing is not raised enough with management. Waiting for large group/s of anywhere from 4- at one stage 10 to go down the luge maybe a niciety however its ridiculous. Especially when there were only 17 luges in operation.twice I was taken up the hill along with 16-20 other customers and waited in a line of approx 35 customers for 35-40 minutes to get a ride. Can't imagine what it would be like on a busy day. I am sorry but that is why I titled this message how do you make money$$$. Chips were stone cold all half the $5 punnet once shaken a little as we walked to the tables to sit down to eat. Chef very reluctant to to exchange them let alone re-heat then. Nice expensive straws but they are made from cardboard and soon absorb moisture and stop functioning like a straw should. As said look good but don't help the customer and probably 3-4 times cost of other competing straws, great if you purchased to assist reduce plastic in this world but hang on if do so then check the weight etc of plastic in the plastic cups Food for thought to the owners and management team. Very good - service upon arrival Very good to excellent - environmental hygiene and continuous upkeep well done to the cleaners constantly doing so. A rubbish bin at each individual ride could be a good idea. Excellent - a couple of the drivers of the people moving buses. Very Good - staff helpfulness. The ratings of what has potential are lost in the management and operation of the equipment and rides them selves. Why not Spend $10000 on spot lights and stay open until 9-10pm and open an hour or so earlier in the morning. Would be a fantastic place to managee and streamline economically vs ergonomically vs ecologicaly. One last thing I just remembered from actual observation of its multi occurrences Consider putting signs up on the fences requesting customers don't swing on them or deliberately try and dis-assemble them could be a saving, the fence and fence door at the luge was trashed by many young kids. Tell them damage will cost and security cameras are in operation. The damage was deliberate of which I tried to stop whenever I witnessed such. Regards Nigel

    Auckland Adventure Park is your #1 stop for family fun in Auckland!

    Auckland Adventure Park is your #1 stop for family fun in Auckland!

    Auckland Adventure Park is your #1 stop for family fun in Auckland!

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