These are the terms and conditions on which you are offered access to BookMe Limited and its search and booking services for activities, attractions, products and services. If you do not accept these terms and conditions, you must refrain from using Bookme Limited and its online services.
These terms and conditions may be amended in whole or in part by BookMe Limited from time to time. Amendments will be effective immediately upon posting of the amended terms and conditions on this web site. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the website and its services represents your agreement to be bound by the terms and conditions as amended. These terms and conditions were last updated February 2023.
Your membership and bookings
Registering as a member of Bookme Limited is free. By registering as a member you certify that you are at least 18 years old, and can form a legally binding contract that is enforceable against you.
Accurate Information. You represent and warrant to Bookme Limited that you have provided complete, accurate and current personal information when registering as a Member. It is your responsibility to maintain and update your personal information held by Bookme Limited to ensure it is kept current. You must not register as a Member under multiple identities or personas (whether false or not).
You are responsible for ensuring that information provided on bookings is accurate. This includes ensuring information populated by your browser's auto-complete function is correct and accurate. If you are aware of an issue on a booking that has already been processed, you are responsible for notifying Bookme as soon as possible.
Termination of membership. Bookme Limited reserves the right to decline to register, to suspend or to terminate your membership at any time in our absolute discretion without entering into further discussions with you. Members who have registered under multiple aliases will have all of their aliases disabled. You may terminate your membership at any time by contacting us and requesting that your membership be terminated.
Security of your login information. You are responsible for keeping your login information, including your email address and password, secret and secure.
Emails and newsletters. Bookme Limited may send you emails relating to your membership, transactions and other activities on the Website, and for promoting and marketing other Bookme Limited products and services to you. Bookme Limited may also send regular electronic newsletters to Members. Newsletters will contain clear and obvious instructions for how you can unsubscribe from the mailing list.
Actions. You are responsible for any actions (including rating and commenting on operators products and services) undertaken utilizing your Member login details and password.
The Services
Bookme Limited provides the website for you to find information about, and book directly with restaurant, experience, activity, & attraction operators (Operators), as well as publish your comments and ratings. You agree to use the Website and the Services for this purpose only.
When you make a booking and it is confirmed to you, you form a binding contract directly with the Operator. You must only make bookings that you intend to use and pay for. Without limitation, any speculative, false or fraudulent booking or any reservation in anticipation of demand is prohibited.
Bookme Limited is not a party to any agreement or transaction between you and an Operator, including any booking for activities or attractions, or other products or services made using the Website. Accordingly, you agree not to involve, or attempt to involve, Bookme Limited in any dispute or in the resolution of disputes that may arise between you and an Operator as a result of the Services provided. The inclusion on the Website of any third party material or a link to a third party website does not mean Bookme Limited endorses or approves that third party or the third party material.
Specific warnings
Bookme Limited makes every effort to ensure all information displayed on the website site is accurate; however, as Operators maintain and update their own information on the Website through systems operated by Bookme Limited , we are unable to guarantee the accuracy of all information nor are we able to guarantee that the site is free of errors or faults. As such Bookme Limited does not accept liability for any errors or omissions. We reserve the right to change information displayed on the website (including these terms and conditions) at any time without notice to you.
Bookme Limited is not responsible or liable for any unavailability of activities attractions, products or services that an Operator indicates on the Website is or are available.
Bookme Limited and/or the operator accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities by the operator.
Operators reserve the absolute right to cancel any activity, attraction, product or service as a result of health & safety concerns, weather conditions, insufficient numbers of people on the trips or any other unforeseen event or circumstance.
Bookme Limited makes no warranty or representation about, and accepts no liability or responsibility for, the quality or suitability of any activity, attraction, product or service displayed on the Website. Further Bookme Limited advises that all activities carry a degree of risk and that by participating in the activity provided by the Operator you are expressly assuming those risks personally and are releasing the Operator and Bookme Limited from any liability, claims, losses, damages or expenses.
Exclusion and Limitation of liability:
Without affecting any of your statutory rights that cannot be lawfully excluded, Bookme Limited is not liable under any circumstances (including, but not limited to, negligence) for any losses, damages, liability, claims or expenses (whatsoever and irrespective of whether direct, indirect, consequential) arising from the use of the Website or the Services or from the use of, or inability to use, any activity, attraction, product or service booked or purchased using the Website.
None of these terms limit your rights under the Consumer Guarantees Act 1993.
Payment, Fees and Charges
Bookme Limited reserves the right to change at any time the fees charged for any of our Services or the manner in which they are charged, imposed or collected. If we launch a new service, the charges for that service will be effective at the launch of that service unless otherwise stated.
Payments made in $AUD will be processed by Bookme Australia Pty.
Payments made in all other currencies will be processed by Bookme Limited
All fees are inclusive of New Zealand GST and in New Zealand dollars, unless otherwise stated.
Cancellations, Changes and Refunds
Bookme Limited will be the first point of contact for dispute management, refunds, cancellations, returns and customer support as they relate to your use of the Bookme Website. Users can reach out to Bookme Limited to mediate or resolve any online payment dispute or disagreement between Users and operators.
Cancellations by the Operator
- You will not be charged any cancellation fee if the cancellation has been made by the operator or Bookme Limited
- If a booking is cancelled by the Operator (i.e. due to bad weather) and/ or a refund is authorized by the operator you must contact us via email: [email protected] explaining the reason for the refund and the name of the person with whom you spoke, and if possible your booking number. You will then be emailed a link to confirm and claim your refund.
- Operators reserve the absolute right to cancel any activity, attraction, product or service as a result of health & safety concerns, weather conditions, insufficient numbers of people on the trips or any other unforeseen event or circumstance.
- Bookme reserves the absolute right to cancel and refund any confirmed booking resulting from an error, or incorrect information presented on the website such as, but not limited to, pricing errors or availability errors.
- All refunds will occur in the currency the product was sold in. If your credit card uses a different currency, the amount refunded may be different from the original amount paid due to exchange rate fluctuations. Bookme is not liable for these fluctuations, or any fees your bank charges for purchases in a foreign currency.
Cancellations by you the Customer
The availability and costs of cancellations, changes and refunds depend on Operators' own terms and conditions and policies. When you make a booking you agree to be bound by the relevant Operator's terms and policies.
- Products that have the express condition non transferable & non refundable cannot be changed or refunded.
- If you want to cancel your booking you will need to contact the operator directly (the phone number will be on your booking confirmation email) and check with them if you are able to cancel. If authorization is given by the operator for a refund you must then contact us by email on [email protected]. Please explain the reason for the refund and the person you spoke to, and if possible your booking number. We will only give a refund if it has been authorized by the operator first. You will then be emailed a link to confirm and claim your refund.
- Refunds are at the discretion of the operator and Bookme Limited. In general (unless otherwise stated on your booking confirmation) operators require a minimum of 48 hours notice for any refunds to be considered.
- In general Cancellations made by you, the customer, within 24 hours of departure will receive no refund.
- In the event where an operator approves a refund Bookme Limited will refund your credit card the full value of the amount approved by the operator less Bookme Limited's standard cancellation fee.
- Bookme Limited's Standard Cancelation Fee is 10% of the total booking value. A minimum fee of $5 applies to cancellations on bookings with a total value less that $50
- If your product isn't specified as non transferable you may be able to rescheduled where specific consent is granted by the Operator. To see if your booking can be rescheduled please contact the Operator directly using the phone number provided on your booking confirmation.
Ratings & Comments
Ratings,Comments & images submitted by you to the Website about Operators must be based only on your own personal experience with that Operator and be true in all respects.
Comments & images you submit to the Website must not be offensive, defamatory, unlawful, misleading or deceptive.
The Comment facility on the Website may not be used to promote any commercial or business activity. If you own or are employed by an Operator, you must not post comments about that Operator.
Where you upload images along with your comments, you specifically give us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to all images uploaded.
Additionally, you attest that you own the images uploaded by you, or otherwise have the right to grant the rights and licenses set forward above.
Bookme Limited is not responsible for any of the opinions expressed in the Rating & Comment facilities. By posting a comment you agree to take full legal responsibility and liability for your comments and to indemnify Bookme Limitedfrom all liability, loss, damages, costs or expenses suffered by Bookme Limited in connection with your comments.
Bookme Limited reserves the right to remove or edit any comments that it considers inappropriate or in breach of these terms and conditions.
Comments submitted to the Website are provided for the sole purpose of facilitating the operation of the Website and the Services. You must not market or export any comments on the Website to any other venue or website.
General
Governing Law: These terms and conditions are governed by the laws of New Zealand. You submit to the non-exclusive jurisdiction of the Courts of New Zealand.
System Integrity: We will make the best possible efforts to ensure the availability of the web site and services. However, we take no responsibility for any system unavailability, or for any loss that is incurred as a result of the website or services being unavailable for any reason. Further, Bookme Limited assumes no responsibility for any corruption of any data or information held by us and does not warrant that the Website or the Services will be uninterrupted or error-free, or that the Website will be free from viruses or other harmful content.
Intellectual Property Rights: Bookme Limitedowns all proprietary and intellectual property rights in the website and the software and other material underlying and forming part of the services and the website.
You agree:
- not to use any software, process or device to copy, collect or harvest data or other content from the Website.
- not to decompile, reverse-engineer, disassemble or otherwise deal with any software underlying or forming part of the Services or the Website.
- not to do anything or take any action that imposes an unreasonable burden on Bookme Limited's computer systems.
Privacy: Bookme Limited may collect personal information about you through your use of the website and services, including your registration details and information on how you use the website and the content you access. You agree that we may use this information to assist us to provide the services to you, for internal research purposes, to verify your identity, to contact you for feedback and reviews, for promoting and marketing other Bookme Limited products and services to you, and for any other use that you authorise.
You agree that Bookme Limited may share your personal information with trusted third party service providers for the purposes of providing the services to you, to verify your identity, for internal research purposes, to contact you to provide feedback and reviews, for promoting and marketing other Bookme Limited products and services to you, and for any other use that you authorise.
Bookme Limited will provide Operators with the information required to facilitate any booking that you make through the Website, including but not limited to the name, email address, and phone numbers you use to make a booking.
We will not sell or allow third parties to access your personal information without your consent, however you agree that we may disclose your personal information, including your name and contact details, to the relevant authorities, parties and/or the applicable intellectual property right holders (or their representatives) if we consider that you are acting inappropriately or are in breach of the law, third party rights, or these terms.
We reserve the right to review, amend, update and change this Privacy Policy from time to time to reflect our obligations under the Privacy Act 1993 or current legislation and regulations.
Third Party Web Sites: You agree that We are not responsible for, nor do We endorse, any third party web sites or Content which You access in the course of using the web site. This includes any reliance upon or offence taken/caused by content, advertising, products or services accessed.
Miscellaneous: If any provision of the Terms & Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms & Conditions which will continue in full force and effect. Bookme Limited will not be deemed to have waived any right under these terms and conditions unless the waiver is in writing and signed by Bookme Limited
Headings: The headings used in these terms and conditions are included for convenience only and do not affect or limit these terms and conditions.
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lesleyo3 from United Kingdom wrote on 16 March 2026
Absolutely Amazing
The pilots on this flight are amazing. They all work together with the other flight companies, helicopters and boats so that you maximise your chances of seeing the whales from the air. We were lucky enough to see 3 sperm whales (which is no mean feat seeing they are only up for 10 mins and then dive for 45 mins and the flight is 40 mins long). The pilots ensure that guests on both sides of the plane get the same amount of time viewing them and you really do get quite close with just a camera phone. We also saw Dusky Dolphins, Hectors Dolphins and sting rays on our trip. Motion sickness tablets might be worthwhile as the plane circles tightly at an angle to get the best views of the whales. Cannot emphasise how good this company is.