lexisb said... I booked a 1-hour acupuncture and massage session, but during my visit I received acupuncture and cupping instead. While I understand that mix-ups can happen, this wasn’t quite what I had expected based on my booking.
The practitioner was friendly and professional, and the treatment itself was well delivered. I just wish there had been a quick check-in beforehand to confirm the service, as that would have helped ensure everything matched my expectations.
Overall, a positive experience in terms of care, but I hope this feedback helps improve communication around bookings for future clients.