When you book with Book Me you should also contact Monster Scooters to book a time unless you want to wait (maybe that should be part of the confirmation email).
Once we finally go to go in the bus to the top it was a very smooth process, friendly staff and a fun time. Runs that suited a range of ages and abilities.
Finished our run, wait for the bus and back to the top for another run. That was streamlined and efficient.