Bookme ReviewNomad Quads - Quad Bike - ATV TourPosted by Japesh from New Zealand on 13 Jun 2022

Disappointing experience

Japesh said... General housekeeping: A well run expedition with hotel pickup and drop off as well as safety gear (goggles, protective jacket, pants and boots). Negatives: My mate and I had booked the quad biking tour in winter and the day of the tour happened to be the start of the snow season. Didn’t think too much of it as it clearly says on their site “we go ahead regardless of the weather”. Got picked up from the hotel as per usual and all was well throughout the safety briefing. 30% of the way through the course, instructor gets stuck in knee deep snow and makes the call to turn back. We get told we would get a full refund. We ride the ATV’s back and upon returning to town get told that because the expedition lasted the whole 4 hours, Nomad has done their job of providing a satisfactory experience. Was even told that others would be “frothing” over the experience we had and the onus was on me, the consumer of the service, to call ahead of time and ensure the snow storm would not be impacting our safety. A bunch of bollocks. Frothing over what exactly? If I wanted an experience to wait around for half the tour while standing around in knee deep snow I would take the gondola to the Remarkables not go quad biking. Lesson learnt: No matter how cool it seems and no matter what these guys tell you, don’t bother going ahead with the tour in a snow storm. They’ll make you wait around in poor weather conditions and charge you for it. Plenty of other companies out there that provide a similar experience and won’t charge you unnecessarily.

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