Sam said... Booked trip, got phone call to say it was cancelled due to road closure- completely understandable.
Rearranged trip with confirmation that IF ANY CHANGES/CANCELLATION AGAIN... We would be contacted via email/telephone/text.
Arrived for trip next day. Cancelled due to road, no notice given to us.
Asked for refund.
2-3 days to process.
Poor customer service from '10 years of experience' customer service agent at Southern Diacoveries Te Anau.