Katherine said... While we were down in the caves, there was an emergency incident where our tour was cut very short. The entire group then had to undertake a rescue operation and it was evident that the company did not have a professional approach to the situation and limited first aid experience. We asked for a partial refund considering we missed half the tour but ended up being ignored by the operator. What could have been a good experience if it was properly dealt with (we understand incidents can happen) turned into a very bad one that left us feeling belittled and unsafe
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