Frequently Asked Questions

Common questions about vehicle rentals answered straight from the Bookme team, so you can book with confidence.

emergency Are campervan bookings instant?

Some bookings are instant, while others are on request and require confirmation from the rental company. We'll update you as soon as we hear back.

emergency What does "on request" mean?

This means the vehicle isn't confirmed until the supplier approves availability. No payment is taken (or it's fully refundable) until confirmation is received.

emergency Are there any discounts or promo codes available?

We constantly scan pricing to ensure you receive the best possible upfront saving through Bookme. As our campervan prices are already heavily discounted, we are unfortunately unable to offer additional discounts beyond what's shown on the website.

emergency Can I use my own travel or rental insurance?

Some suppliers accept external insurance, but most require their own cover to be taken. This varies by rental company.

emergency Do campervans include unlimited kilometres?

Most do, but inclusions vary by supplier. Always check the specific vehicle listing for full details.

emergency Can I arrange after-hours pick-up or drop-off?

Some rental companies allow this by prior arrangement. Fees and availability depend on the supplier.

emergency What should I do if the campervan breaks down during my rental?

If you experience a breakdown or mechanical issue, please contact the rental company directly using the emergency or roadside assistance details provided in your rental agreement. They are best placed to assist you immediately.

emergency What licence do I need to drive a campervan?

A full, valid driver licence is required. Overseas licences are accepted if they're in English or accompanied by an approved translation.

emergency What is the minimum age to rent a campervan?

Minimum age requirements vary by rental company and vehicle type.

emergency Is a bond or security deposit required?

Yes, most rental companies require a refundable bond, which is paid directly to the supplier at pick-up unless you have chosen an inclusive cover.

emergency Can I change or cancel my booking?

Changes and cancellations are subject to the rental company's terms and conditions. These vary by supplier and season.

emergency Can I pay a deposit?

A deposit or full payment may be required at the time of booking. This deposit is non-refundable and not included in the operator's own terms.