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Gift Wairakei Terraces - Thermal Hot Pools

4.8
2177

Gift this fantastic experience, and create memories to last a lifetime.

Experience Wairakei Terraces hot pools - a geothermal wonderland with healing and curing properties and one of New Zealand's premier geothermal locations...

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Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme

Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme

5 Stars
1787
4 Stars
304

4.8

2177 reviews

Showing all 2177 authenticated Bookme reviews

julianes4 from Germany wrote on 23 November 2022

Nice area

You could choose from different pools with different temperatures. Facilities are clean. It was quite a relaxing time, but I would not pay 25 Bugs. Glad we found the discount on bookme. Do not understand why you have to pay for the lockers …

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Merren Coad from Australia wrote on 13 January 2023

Wonderfully relaxing in beautiful setting

Wonderful setting, beautiful and relaxing. We went as a family of 4 with 18 yo and 16yo and they also loved it. Nice not to have little kids. Felt great for hours after. Very clean. Would do again

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ildid from New Zealand wrote on 17 July 2021

Great relaxation

Great costumer service and very enjoyable relaxation in the hot pools. Will be back.

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Karen Batten from New Zealand wrote on 23 March 2024

Lovely pools, worrying safety issues

Absolutely beautiful setting, lovely water. However, huge concerns regarding safety. We witnessed a man collapse in the water, with obvious danger of drowning as he was face down. He was pulled out by fellow bathers and we quickly alerted staff. Staff were slow to respond (casually walked to site) and took no first aid equipment. The man was cared for by another bather who happened to be a paramedic and another bather called the ambulance. The staff had absolutely no idea what to do, with no sign of procedure, system or training. It is essential that such a facility is well equipped and staff trained for emergencies. As side safety issues, the top pool appeared excessively hot (way hotter than on our previous visits) with no current warning or sign of current monitoring. Concrete surfaces underfoot when entering were extremely slippery, which implied lack of cleaning. Not sure if we will ever return as we hesitate to support such a hazardous facility. There seems to have been considerable deterioration since we last visited.

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From Wairakei Terraces - Thermal Hot Pools

Tena Koe Karen, Thank you for your email dated 23 March 2024. I have forwarded your concern to senior management who have advised that they will be conducting a full review of the incident next week and will follow up with a response to you once that has been completed. We apologise sincerely for the anxiety you would naturally have felt for the gentleman involved, and the serious nature of the incident. We are regretful, but do understand your hesitancy to visit our operation again. Thank you for your patronage. Warmest regards, Jessie Read - Teamleader

lizettel from New Zealand wrote on 08 January 2024

Soak your stress away

Such a pleasant experience from booking via BookMe, the friendly and professional staff at Warakei Terraces, to soaking our stress away in the Thermal Pools. We will definitely go again.

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Qualmark Certification

This award identifies a business with a high level of professionalism, a keen awareness of the impact it has on the environment and a commitment to a customer centric approach.

This award is evidence of a sophisticated tourism business that consistently exceeds visitor expectations. Their proactive leadership and management ensure the business's focus on continuously improving their economic, social and environmental performance to create genuine, constantly evolving and sustainable tourism experiences.

This award recognises the best sustainable tourism businesses in New Zealand. It denotes exceptional customer experiences at the heart of everything the company does. This business is leading the way in making the New Zealand tourism industry a world class sustainable visitor destination.

When you see the Qualmark logo, your activity of choice is endorsed by New Zealand Tourism's official quality assurance organisation and backed by leaders in the industry. It's your trusted guide to iconic activities and experiences that are awarded for their exceptionally high level of quality, safety and sustainability.

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